Reliable IT support for teams, devices, networks, and digital systems.
IT Support Specialist with more than four years of hands-on experience delivering dependable technical assistance in professional and international environments. Strong in Microsoft 365 & Google Workspace administration, hardware troubleshooting, LAN and Wi-Fi setup, user account management, asset tracking, cybersecurity best practices, and web systems support.
About Me
I hold a Bachelor of Science in Information Technology and bring practical experience supporting staff through phone, email, remote tools, and in-person assistance. I help teams stay productive by resolving technical issues quickly, maintaining secure access, and keeping digital systems organized and reliable.
Professional Summary
My profile combines first-line IT support, systems administration, hardware and network troubleshooting, web support, and digital operations. I am comfortable managing Microsoft 365 and Google Workspace environments, configuring PCs and printers, supporting remote and on-site users, maintaining IT records and inventories, and applying cybersecurity best practices such as MFA, encryption, and incident response awareness.
- More than four years of practical IT support experience
- Strong first point of contact for user support across multiple channels
- Hands-on with Microsoft 365, hardware support, Wi-Fi, LAN, and access management
- Comfortable in fast-paced, professional, and international working environments
Core Strengths
First-Line IT Support
Trusted first point of contact for staff needing support through phone, email, remote tools, and in-person assistance.
Microsoft 365 & User Administration
Experienced in managing user accounts, permissions, access rights, and digital tools while following organizational policies.
Hardware & Network Troubleshooting
Strong hands-on support for PCs, laptops, printers, Wi-Fi, LAN connections, routers, access points, and basic cabling.
Cybersecurity Awareness
Knowledge of MFA, encryption, incident response, access management, and proactive risk reduction in daily operations.
Documentation & Process Improvement
Skilled in creating clear user guides, maintaining records, documenting resolutions, and improving support efficiency.
Web & Digital Systems Support
Able to maintain websites, update online content, test digital tools, and support internal dashboards and system workflows.
Professional Experience
Director of Technology Teams
Remote support, collaboration tools, web content, digital systems, and global user support
- Serve as the first point of contact for staff across multiple countries, providing timely technical support for collaboration tools and digital systems
- Create and manage user accounts, permissions, and access rights while ensuring IT policies and cybersecurity standards are followed
- Troubleshoot system and application issues for remote users and report failures promptly for continuous improvement
- Test new digital tools, prepare clear user guides and procedures, and integrate data into internal dashboards and web pages
- Maintain website structure and online content to keep it updated, accessible, and user-friendly
IT Support Consultant
Enterprise support, hardware and software troubleshooting, device deployment, and network support
- Delivered enterprise-level first-line IT support for Microsoft 365, Google Workspace, hardware, printers, and network systems
- Provided assistance by phone, email, remote support tools, and in-person troubleshooting
- Diagnosed and resolved hardware, software, and connectivity issues quickly to reduce operational disruption
- Installed, configured, and deployed PCs, laptops, printing systems, routers, Wi-Fi access points, and basic network cabling
- Managed IT asset inventory, maintained user accounts and permissions, and kept detailed records of incidents and resolutions
IT & Web Developer
First-line technical support, digital workflows, web application development, and systems documentation
- Provided daily first-line IT support for software, hardware, and network issues while working under tight deadlines
- Installed and configured user devices, printers, and network access points to maintain smooth operations
- Designed and deployed a custom web application for CV management and recruitment workflows to improve team efficiency
- Documented system configurations, updates, and technical resolutions for future reference and knowledge sharing
Software Developer
System development, testing, bug fixing, and secure workflow improvement
- Built and tested a secure online management system to streamline internal records and workflows
- Fixed bugs, incorporated user feedback, and improved system functionality based on real operational needs
- Collaborated closely with teams to deliver practical digital solutions that supported daily work
Technical Skills
| Area | Capabilities |
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| Platforms & Administration |
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| IT Support |
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| Hardware & Networking |
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| Web & Systems |
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| Operating Systems |
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| Work Style |
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Credentials
| Category | Details |
|---|---|
| Education |
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| Certifications & Training |
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| Languages |
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| Cybersecurity Focus | Details |
|---|---|
| Security Practices |
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Certificates
A selection of my professional certifications and training credentials. Click any certificate to view it in full size.
Cybersecurity
ADB Institute
AI Risk Management and Incident Response
Alison
World Bank Group Youth Summit 2025
World Bank
World Youth Festival 2024
WYF Russia
Key Achievements
Reliable International Support
Successfully supported distributed teams across countries and time zones through dependable remote and on-site IT assistance.
Workflow Improvement
Built and maintained internal digital tools that improved workflow efficiency and strengthened user satisfaction.
Faster Response Times
Reduced IT response times through clear documentation, proactive troubleshooting, and user-focused communication.
Asset & Maintenance Oversight
Managed IT inventories and routine maintenance schedules while helping maintain accountability and operational readiness.
Mentorship & Team Contribution
Supported junior staff through guidance, collaboration, and practical problem solving in day-to-day technical work.
User-Centered Support Approach
Consistently balanced technical accuracy with clear communication, helping users resolve issues with confidence and less downtime.
Open to IT Support and Digital Operations Opportunities
I am available for roles involving IT support, user administration, Google Worskspace and Microsoft 365 environments, hardware and network support, web systems assistance, and digital operations. I bring a practical, reliable, and service-focused approach to every team I support.